Roobet help centre: Find help with your account, transactions, rewards, and gameplay

Roobet Casino cares about giving players a fun, safe, and smooth time on the site. If you ever have a hard time or feel stuck, you can count on quick and clear help through the Roobet help centre. From playing games to claiming rewards, there’s support ready when you need it.

It’s built to guide you through any issue. If you have concerns, you can contact the casino support for fast answers in both English and Turkish. Read on to learn more and enjoy top rewards with no stress.

Welcome Roobet: What you should know about the site

Roobet is a fun and safe casino website. It is fully licensed by the Government of Curacao under license number OGL/2024/687/0427. You can play over 7,800 casino games from top providers like Netent, Pragmatic Play, Play’n GO, and more. Enjoy video slots, table games, live dealer options, sports betting, and Roobet’s exclusive games like Crash, Dice, and Mines.

When you need help with anything, such as how to verify your information, Roobet’s team is here for you. They are available anytime through live chat. One of the friendly staff members will assist you. However, before you can use Roobet’s live chat, you need to meet some chat requirements, like betting at least US$500 first.

Roobet Casino account: All your questions answered

A Roobet casino account is your key to playing games, betting on sports, and winning cash. So, you need to set it up right and keep it safe.

Here’s how you can sign up and fix Roobet login issues.

How to set up

Creating a Roobet account is quick and easy, and here’s how you can set it up:

STEP 1

Go to Roobet’s official website.

STEP 2

Click the ‘Register’ button.

STEP 3

Fill in your details, such as username, email address, and a strong password.

STEP 4

Submit your details by clicking the ‘Play Now’ icon.

STEP 5

Verify your email by clicking the verification link from Roobet to confirm your account.

Login and account problems

Logging into your Roobet account should be easy, but sometimes problems can happen. Here’s your guide to fixing common login issues:

Wrong password error

If you try to log in and see an ‘Invalid password’ note, you can do this:

Recheck your name and password.
Use the ‘Forgot password?’ option.
Reach out to Roobet’s live help team if that fails.

Forgot your password

If you forgot your password, you can reset it in a few steps:

Click ‘Forgot password?’ on the login screen.
Type in your email.
Check your email for a code from Roobet.
Add the code and your new password to the page.

Account blocked or frozen

This can happen for several reasons, such as suspicious activity, violating site rules, or being in a restricted country.

How to fix it:

Temporary blocks: If your account is temporarily blocked, it will be unlocked after 24 to 72 hours.
Contact support: If you can’t figure out why your account is blocked, contact Roobet support via live chat or email. They can assist you in resolving the issue.
Verify your identity: Roobet may ask for proof of identity to ensure you’re the real account owner.

Roobet Casino deposit: Tips for a smooth transaction

When you deposit money at Roobet, it’s usually quick and easy. However, some problems may come up. This guide will help you see what went wrong and the solutions to fix them while keeping your funds secure at all times:

Low transaction fees

One of the issues you may encounter is with the transaction fee. If it’s too low, your deposit might not go through instantly. For BTC deposits, make sure your wallet has enough fees set to help speed up the process.

Check if your wallet allows you to adjust it. A higher fee can make your deposit go through faster. This is crucial if you are adding funds from a smaller wallet or exchange.

Delays in bank and credit card transactions

Sometimes, deposits from credit cards or bank accounts can take up to 24 hours. This delay can happen if the system is heavy or the payment method has extra checks.

While this may be a normal part of the process, you can ensure a smoother deposit by checking with your bank or card provider to ensure no blocks or holds. If the deposit takes longer than usual, you can try contacting Roobet’s support for further assistance.

Crypto deposits are not showing

Crypto deposits require network confirmations before they show up in your Roobet account. If you don’t see your deposit right away, it’s likely still waiting for these confirmations.

You can track your deposit using the transaction hash (txid). Use blockchain explorers like Etherscan for ETH or Blockchain Explorer for BTC to see if your transaction is confirmed. If it’s still not showing after some time, contact Roobet’s customer service for help.

Roobet Casino withdrawal: Cash out with confidence

When withdrawing your winnings from Roobet Casino, there are a few things to know to ensure everything goes smoothly. Below is the explanation to help you understand the process, common issues, and solutions:

Transaction delays

At times, you may see a delay when you try to take out your funds. This is normal and tied to how the blockchain works. Coins like BTC and LTC need at least one check or ‘block confirmation’ before the money moves. For ETH and USDT, it takes three checks. These steps can keep things safe.

You can use your transaction ID to track your cash-out. Just paste it into the blockchain tracker to see where it is. If it's still not done, wait a bit — it may need more time.

Funds don’t show up

If your wallet still shows zero after you hit withdraw, it can feel like your funds went missing. The first thing to do is look up your transaction on the blockchain with your transaction ID. If it’s done but your wallet still shows no funds, the money may still be on the way.

Some wallets take time to load the funds. If it still doesn’t show after some time, contact your wallet’s customer support to check. If needed, you can also reach out to Roobet support for help.

Trouble with the withdrawal methods

Some users run into problems when picking how they want to take out money. Others may type the wrong wallet code or card details. These things can cause withdrawal issues and slow things down.

The best way to avoid this is to double-check everything before you hit send. Make sure your details are typed correctly. If you’re unsure what to do, contact Roobet’s support for more detailed assistance.

Roobet Casino games: Solve common issues

Roobet games are fun and rewarding, but like any online platform, sometimes players may experience problems. Below are common game issues and solutions to help you stay on track while enjoying your gameplay:

Game crashes or disconnects

It can be frustrating if your game crashes or you get disconnected, especially during a bet or round. First, check if Roobet is down by visiting the website or checking the social media for maintenance updates.

If everything is running fine on Roobet's side, try restarting your device to clear up any issues. Ensure your browser is updated to the latest version.

Unable to load games

Sometimes, a game might not load properly, and you could see a blank screen or an error message. To solve this, you can start by clearing your browser’s cache, as old files can prevent games from loading.

You can also try logging out and back into your account. If the issue continues, check for enough free space on your device to run the game properly.

Problems with game bets

Some players may have trouble placing or adjusting their bets. This issue might occur if there is a delay in the casino’s server.

When this happens, try refreshing the game page or logging out and back in. If you still can’t place your bet, reach out to Roobet’s support and ask for assistance.

Roobet bonuses and promotions: How to maximise them

Roobet offers various rewarding bonuses and exciting promotions to keep things exciting. These incentives are great ways to boost your gameplay, but sometimes, there can be issues when claiming or using them.

Here’s everything you need to know about Roobet’s casino bonus system and common problems you might encounter:

Can’t claim bonuses

Sometimes, players have trouble claiming their bonuses. This could happen for a few reasons:

Account restrictions: If your account is locked, under investigation, or self-excluded, you won’t be able to claim any promos or bonuses.
Multiple accounts: Using more than one account to claim bonuses isn’t allowed. Roobet has strict rules about this, and doing so can lead to your account being banned.
Bonus terms and conditions: You must agree to the bonus policy before joining any promos. If you don’t, you won’t be able to claim any bonuses.

Problem with bonus deposits

Some issues can occur when trying to deposit a bonus or use it, such as:

Promo suspension: Roobet may suspend or adjust the promo anytime, meaning a bonus could stop working without notice.
Wagering requirements: Some bonuses come with wagering requirements, meaning you need to bet a certain amount before you can cash out any winnings. During this time, you won’t earn rakeback.

Always read the full terms and conditions of the casino bonus and make sure you’re following the rules.

Bonus expiry

Bonuses and promos often come with expiry dates. If you don’t claim your rewards on time, they’ll disappear. For instance, the Referral bonuses expire after 365 days, so make sure to claim them within that time.

Stay on top of your rewards and claim them before expiration to avoid losing out.

Roobet sports betting: Solutions to sportsbook issues

When betting on sports at Roobet, issues may arise that need attention. Here are some common sports betting problems and how to solve them:

Interrupted events

Sometimes, a match may be interrupted or stopped before it finishes. If this happens and the event isn’t completed within 12 hours of the scheduled start time, your bet will be refunded. The odds for this bet will be set to 1, and your bet amount will be returned to your balance.

This ensures that you don't lose money on incomplete events. Always check the event rules for more details, which may vary depending on the sport or the event itself.

Unsettled bets

Sometimes, you may notice that your bets aren’t settled right after the match ends. This usually happens when there are delays in confirming the event's final result. It could be due to a review of the match’s outcome, or the event might still be in progress, like extra time in a soccer game or overtime in basketball.

During these delays, your bet will show as ‘unsettled’ until the final result is confirmed and officially logged. If you have any concerns about an unsettled bet, you can always contact Roobet casino support. They’ll provide you with the details you need.

Betting on overtime

Some bets may not be clear when it comes to overtime. For instance, betting on the ‘Match Winner’ option only counts regulation time. However, if you choose ‘Match Winner Including All OT’, your bet will be considered overtime if the game goes into extra time.

This can lead to confusion, so it’s vital to carefully check the options when betting on sports that may go into overtime.

Solve problems with quick help from Roobet casino support!

Roobet’s help centre is a valuable resource that makes it easier for you to find the answers you need quickly. It’s designed to provide clear and simple solutions to common questions and issues, so you can get back to enjoying your favourite games, rewards, and winnings without any hassle.

If you need anything, feel free to reach out to Roobet live support for fast assistance. You can also email for more complex questions or explore the help centre for a smooth and easy experience.

Frequently Asked Questions (FAQs)

What should I do if I have problems logging into my Roobet account?

If you can’t log in, first check if your username and password are correct. When you’re still having trouble, try resetting your password or contact online casino support for help.

What should I do if I have problems accessing my Roobet account?

Check if your internet is strong and if your login info is correct. Try to clear your cache or use a new browser. If the issue persists, let Roobet support know so they can check your account.

How to solve problems with my deposits in Roobet?

If your deposit isn’t going through, check if you're using the right payment method. Make sure there are no issues with your bank or payment provider.