Help centre: Troubleshooting your Roobet basketball betting 

Do you love betting on basketball on the Roobet website? The Roobet help centre is the place where you can get all the answers to fix your betting issues. Regardless of whether you’re Turkish or otherwise, the Roobet help basketball betting centre is here when you need it. Have a look at some of the most common issues you might encounter in sports betting, particularly with Roobet basketball. 

Roobet provides the best basketball betting experience 

Roobet betting is one of the most streamlined processes for any bettor. Here are some basketball types you can find at Roobet: 

• Moneyline - The simplest type of bet, as you predict which team will win the game. 
• Point spread - This bet gives the favourite a handicap and the underdog a points advantage. If a team is favoured, they must win by a certain number of points for a successful wager. 
• Over/under - This wager is on the total points scored and if it is over or under the given number of points in this market.
• Live betting - You can enjoy betting on the NBA or any other basketball league by placing bets on the games while they are ongoing. The odds often change here, so be wary of how the game shifts the numbers.
• Player props - These bets are for player-specific outcomes, so if you think a certain player will perform well, bet on them with the player props.

What are the leagues you can bet on at Roobet?

At Roobet, we provide the best basketball betting experience by shining a spotlight on the many basketball leagues worldwide. Of course, the NBA is popular, but you can enjoy other leagues here too. These are the available basketball leagues you can place bets on at Roobet: 

• NBA - The world’s most popular basketball league, with 30 teams that play 82 regular season games, and embark on a postseason stage called the NBA Playoffs, which you can also bet on.
• NCAA - This is college basketball in the United States, and you can bet on not only the men’s side but also the women’s side of college basketball.
• WNBA - This is a professional basketball league for women in North America, as some of the world’s best players showcase their talents in this competition across 13 teams and counting.  
• EuroLeague - This is the most prominent basketball league in Europe, where teams across the continent compete for glory in this competition.
• Liga ACB - This league is focused on Spanish basketball, as teams like Barcelona and Real Madrid aim to be crowned the winners of the Spanish league.

What happens to my bet if a basketball match is postponed or suspended?

It can be frustrating to deal with issues, especially when the basketball game is postponed or suspended due to a major event or a scheduling mishap. That will impact the players, teams, the fans watching, and your Roobet basketball sports betting experience.

When this happens, you must always consider the 48-hour limit. Roobet recognises a bet is postponed when it exceeds the limit, and your wager will return to your account. If the game is rescheduled within 48 hours, the bet will continue; it will just be moved.

If the problem continues, contacting the support service is a good choice. You will know ahead of time if your chosen league will suspend the match.

What should I do if a live betting basketball event gets interrupted?

During Roobet basketball betting, you might encounter a mid-game interruption that might ruin the viewing experience. If the game gets interrupted and the teams are not on the court, your bet will be returned to you when Roobet knows the league’s decision. You must be patient, as the game could resume at some point.

Like the previous issue with the postponement and suspensions, you can also contact the Roobet support service if the technical issues persist. The interruption could be resolved, so the league can resume the game, but you will be notified if your bet will proceed.

Why aren’t my free bets working?

At Roobet, you can receive a free bet bonus, which shows up on the site as a notification to let you know it is available. By navigating to the sportsbook, you will see the free bet displayed, and that will show the value and the time limit set to use it. Click on ‘All Events’ and go to the ‘Basketball’ section. 

Your free Roobet sports betting wager might not work at times, so you should look at the game if it’s a valid one to wager on. Here are some reasons why you are facing this issue: 

• Not claiming the free bet properly - The sportsbook bonuses are available as soon as they pop up on your screen. However, you must claim it by clicking the ‘USE BONUS’ button before placing the wager, as you have to pay for your wager if you don’t.
• Not meeting the rules and restrictions - Most free bets require you to wager on something that has qualifiers to it. Make sure you check the parameters behind the wager, before using it.
• The type of bet is not allowed - Some bet types are not allowed, which should be shown in the parameters for the free bet, so make sure to read up on that.

What should I do if I encounter issues with my basketball bet?

Roobet provides the best possible service, but sometimes, you might encounter bet placement issues. With the Roobet support basketball betting service, the support team can give context for your problem. Money could get deducted from your account, but you should follow these important tips to resolve the issue:

• Double-check your bet slip - When betting, go to ‘My Bets’ in the Sportsbook section to confirm if your basketball bet is listed. If your basketball bet does not go through, confirm all the details on your bet slip.
• Review all the betting rules - Bets can become void if the games are postponed or not completed. If you see a discrepancy with the rules and a potential issue, you should contact the support team.
• Talk to the customer service - If you do not know the issue behind your basketball bet, contact the customer service or support team. They will all be ready to contribute to fixing the problem. You will have 24/7 support, so you can always rely on them to help you with your issue.

What are the issues with my live betting?

When betting live at Roobet, you are focusing on an ongoing game. The odds change rapidly during a live game, so that might be one of the issues you encounter. That is the nature of the betting type, and you should be more aware of the possible changes with the live bet. 

It’s better to roll with the punches, but if you have a legitimate issue with the live betting that does not deal with the nature of the bets, you should contact the support service. We will help you with your issues and clear up anything that you might be confused about. Make sure you have a strong internet connection when you do live bets!

There are payout discrepancies in my basketball bet

Sometimes, you might get payouts or rewards that are lower than expected. This is usually caused by partial cashouts or bonus usage, where only profits are paid and not the stake. To get ahead of this, you must double-check all the terms and conditions for a free bet or read up on the bet slip for your basketball wager.

You can clear it up with the support staff by contacting them through the proper channels to resolve the problem. You should also know the intricacies of your chosen payment method, like a credit card on Roobet.

Was there a mismatch between the odds?

You might look at the match before betting on them and see the odds displayed in the basketball section. Those are accurate for the most part, but you might encounter a shift in the odds when you click on the game itself and see the markets. This is normal, as betting on a game can be topsy-turvy.

Make sure to refresh the page before sending in your bet slip. Roobet provides the numbers, but make sure you stay up to date before you place your bet. 

Get the best basketball betting at Roobet

Roobet provides the best basketball betting experience you can have. Of course, you might face issues, but that is what we are here for. No matter what issue you encounter, our support team is always ready to answer your questions and assist you. Enjoy Roobet basketball betting without any issue for the most part. 

Frequently asked questions