Roobet Games
Popular
Slots
Bonus Plays
Live Casino
Game Shows
Roulette
Blackjack
Baccarat
Soccer
Basketball
Tennis
Counter-Strike
FIFA
Baseball
Ice Hockey
Cricket
MMA
Table Tennis
roobet-vip-menu-item-icon
VIP Club
English
日本語
roobet-casino-menu-item-iconroobet-sports-menu-item-no-stroke-img
roobet-promo-menu-item-iconroobet-cash-menu-item-iconroobet-gift-menu-item-iconroobet-handcoin-menu-item-icon
roobet-vip-menu-item-icon

Work with Roobet support for the optimal experience

Playing at Roobet is the best option for anyone looking to have an amazing gaming experience. This is primarily because the platform has cemented itself as one of the flagship brands in the industry, complete with stellar games and plenty of sports betting odds. 

What’s even more impressive about this platform is the online casino support service that immediately addresses players' needs. Getting help like that makes for a fun gambling experience for players like you! So, even when you face issues, the user experience at Roobet remains outstanding.  

Let’s dive into the Roobet support service and the terms and conditions to learn more about it. 

EN Desktop

Support for your Roobet deposits

avatar-icon-img-2
Roobet’s live support is reliable when you need help with your deposits on the platform.

Deposits are vital to the Roobet experience since you need funds to jumpstart your gambling, whether you’re playing games or betting on sports. Roobet offers a varied experience, as you can choose between fiat currency and cryptocurrency for your deposits. 

Have a look at some of the biggest deposit questions and how Roobet casino will address them:

My wallet doesn't accept my Roobet BTC deposit address

Sometimes, the Bitcoin blockchain has issues that stop your deposits. To circumvent this, Roobet has pivoted the BTC addresses from Legacy to Segwit to make the process quicker and easier for everyone while giving deposit limits. 

Most of the time, Roobet experiences problems with certain wallets that have yet to adopt Segwit. This is why the recommended wallets are Exodus, Coinbase, or Blockchain, which could help solve the issue. But if not, Roobet will have some solutions in the Roobet live support chat.

How to deposit

With the variety of deposit methods available at Roobet, some users have trouble when it comes to their deposit processes. In general, the steps are easy to followhether usingith fiat or crypto. 

The first few steps are navigating to the deposit page, but it becomes different when choosing the payment method. Select which one you want to use between your favourite fiat option in the ‘Cards’ banks, and more’, or your choice of crypto. 

For the fiat currency, you are probably going to use a credit card, and the process is straightforward from there. Apart from your card, you can also choose from other options like Neteller and Skrill.

On the other hand, crypto requires you to deposit from your wallet address. Input that unique address into the deposit section or scan the QR code Roobet provides to streamline the process.

Why wasn’t my crypto deposit instant?

Since crypto is advertised by many as an instant payment, there might be some issues behind why the deposits have not gone through instantly. The two factors that play a role here are a Replace-By-Fee, which needs to be turned off, and BTC being sent over with an adequate fee.

Roobet Withdrawal 

After you enjoy your gameplay sessions and sports betting predictions, it’s time to reap the benefits of your gambling efforts. Withdraw the rewards you have earned and turn those into funds you can use to continue gambling in the long run.

Most of the time, you can enjoy cryptocurrency withdrawals, but some people still have issues with this. Thankfully, the support service is ready to help with any issues related to withdrawal fees.

Have a look at some of the most common queries the Roobet casino support staff sees and how they are dealt with:

How do you withdraw your cash balance?

The most common question asked when it comes to withdrawals is the process itself. To do this, you just have to follow the steps below:

  1. Hit ‘Deposit’ at the top of the Roobet platform. 
  2. Click the ‘Withdraw’ tab.
  3. Pick the crypto you want to withdraw, but don’t forget to check the transaction limits.
  4. Selecting the ‘cards, banks, and more’ option in the drop-down menu gives you another avenue to take for your fiat withdrawals. There, you can input the details of your credit card or bank.
  5. Meanwhile, with crypto, you must input your wallet address. But you can make it better by doing it in a streamlined way, which is by scanning the QR code and getting it done.
EN Desktop

Does Roobet charge withdrawal fees?

Roobet does not charge any withdrawal fees. However, the crypto network you’re using might charge fees. Fortunately, you can take advantage of that as the fees make your withdrawal a priority since they are incentivised to give you the funds you want to get.

I have not received my Roobet withdrawal

Roobet sends the withdrawals instantly, but there is no guarantee it will be in your account after a few seconds. The reason for this is there might be problems on the blockchain side of things that have limited the withdrawal. Each wallet also has some confirmations that might not have been met, so you also have to consider that. 

Roobet promotions and rewards to enjoy

Playing at Roobet becomes even better when you have bonuses and promotions to enhance your time on the platform.
avatar-icon-img-1

Gambling at Roobet becomes even better when you have promotions to maximise, which can boost your gameplay. The rewards you can get are already rewarding, but the bonuses and promos have perks that elevate everything.

For the support service, the most common questions are asking what the bonuses entail whenever you gamble at Roobet. Here are some of those incentives and inquiries that people often ask about the terms and conditions of the bonuses on the site.

What is the Cashback bonus?

Whenever you lose a bet on your sports predictions or a casino game, you won’t get anything in return. Fortunately, there’s the cashback bonus that softens the blow of losing as it helps you get a small cut of the wager back into your account. Your losing effort won’t be for nought since you have a bit of a cut with the cashback bonus.

Roobet offers a seven-day Cashback bonus that could reach 20% of your wagers, but it is capped at 200 USDT at the most. Play your favourite slot games with a bit more bravery, as you can expect Cashback to help you get back some of the money you are spending.

How does the Rakeback work?

A rake is a percentage of each wager you place on the Roobet platform. The rakeback is a percentage of that rake, which is then paid back to the player. You earn some of the money you wagered back but not dependent on a loss like the cashback bonus.

What is Roobet free play?

Spending nothing during a live casino game session or a sportsbook binge is a fantastic experience. You can get free bets across multiple bonuses or promos, with the most prominent being the Roobet Welcome Offer.

What are Rain bonuses?

When you’re in the Roobet Chat Rooms, you can become part of the Rain event, which is an instance when the Roobet team drops a bonus in the live chat rooms. 

You can open that chatroom by clicking the pop-up button in the lower right corner, where you can interact with other people. While doing so, you can get Rain bonuses that have a small amount of USDT you can use in your Roobet account.

EN Desktop

What is the Welcome offer?

As soon as you create an account, you immediately receive incentives for your gameplay. Since you are just starting, you are rewarded for staying on the platform with deposit bonuses that match your deposits. 

How does Roobet’s VIP Club work?

One of the best things about Roobet casino is that you can become part of the Roobet VIP Club, where you get good bonuses that improve your playing experience on the platform. Here are some of the perks that lucky players get: 

  • Invitations to events where VIPs are present. 
  • Access to exclusive VIP tournaments for games where all the players are high rollers. 
  • Free play bonuses are handed out quite often when you are a VIP at Roobet.
  • A personalised manager is assigned to you to help you with your queries. Regardless of what needs to be solved, they can assist you with that.
  • Roobet also provides a Loss back incent,ive which hands extra rebates whenever you lose on the eligible games and sports outcomes.
  • You can also get a Rakeback boost to enhance the payouts for your gameplay.

What are the Roobet Roowards?

Interact with Mr. Roo and enjoy some significant rewards in the online casino market. This includes the best Roobet bonuses such as the Rakeback, Weekly Cashback, and monthly bonuses for both online casino gameplay and sports betting predictions.

Mr. Roo is always ready to hand out some of the best incentives you can get at Roobet. As a fantastic platform to play on, these Roowards can go a long way.

What are Rooferals?

By becoming part of the Rooferal program, you are bringing more people into Roobet. To do this, you enter your General account settings within 12 hours of your account’s creation and become a ‘Rooferer’. Look for ‘Refferer’ in the settings, and you get a code that you have to give to the new player. When they sign up and make a deposit, you can enjoy commissions from the bets they are making.

Are there seasonal bonuses for Roobet sports bets?

The sports betting section of Roobet offers awesome promos depending on the time of the year. There can be a section exclusive for a new Premier League season, which incentivises players to keep betting. It is a fantastic addition to the betting experience since you can look forward to a season already.a

What is the Roobet odds booster?

Every time you go to the sportsbook section of Roobet, you can see the Hot Combos sub-section on the right-hand side. That is a way to improve the odds and get amazing perks for almost every wager indicated there.

How can I contact Roobet casino’s support team?

avatar-icon-img-2
At Roobet, you can contact the support service easily. Learn how you can when you continue reading.

Roobet is known for having elite customer service. Every time you have a problem with the features on the site, you can contact them and get the proper casino support you need to solve the issue. 

You have two variations of support you can contact at Roobet. These are the live chat support with an AI agent and the direct email support meant for the team behind the scenes. 

Check out the two ways you can contact the best support agents:

Roobet Live chat support
Roobet support email

If you want good availability, the live chatbot is the way to go. You have two ways to access:ch is by opening your sidebar menu in the upper left corner and scrolling down to find it. The same could be done by clicking your profile on the top right, which leads you to the live chat Roobet help centre.

The live chat is always open, and you can input your questions there. After that, you are then redirected to some of the most commonly asked questions on the platform that could help solve your problem. This support is quick and easy to access, but for some of the most in-depth problems, it might be better to do email support with the team.

If you have more questions that might not be answered by the AI agent in the live support, it’s best to contact the platform directly. To do this, email Roobet at ‘[email protected]’. It is a direct contact with email support, which provides better answers if your inquiry requires detailed answers.

Don’t expect instant answers like the chatbot, but you can expect more in-depth answers with this customer service option.

Why Roobet is a safe and reliable crypto casino

avatar-icon-img-2
Robot players have always enjoyed their time playing on the platform since it is safe and reliable.

Roobet is one of the most popular online casinos, as it offers various games, betting options, and bonuses you can enjoy. These are all possible with the reliability of Roobet, which makes for a fun time as there are little to no problems, especially when Roobet customer support steps up.

As a crypto casino, Roobet also offers plenty of payment options in crypto and fiat. You can choose the most convenient option for you, and Roobet will still give you the best gaming experience. 

Furthermore, you can also expect good security when gambling at Roobet since everything is protected by the secure socket layer (SSL) encryption while having two-factor authentication for the players. If you want to play casino games seamlessly, it’s easy to do that with Roobet since you know your account is safe and protected!

EN Desktop

What languages and countries does Roobet Casino support?

Roobet is an inclusive platform. To ensure all players feel welcome, the casino supports various languages and countries, which makes this casino all the more fantastic!
avatar-icon-img-1

Roobet is for everyone, and that is seen in its worldwide availability. It has become an inclusive platform for players to enjoy because of its accessibility and the multilingual experience.

Here are the language options at Roobet:

  • English
  • Portuguese
  • Spanish
  • French
  • Serbian
  • Turkish
  • Arabic
  • Thai
  • Japanese
  • Viet
  • Bahasa Indonesia
  • Filipino

Having multiple language options is a big help for the platform’s accessibility and also improves the overall experience of players from various regions. They can understand what is going on when they gamble since their language is used for the text. This is also huge for customer support since they cater to people that way, too, improving the overall product.

Enjoy Roobet with customer support to help you

Roobet is cemented as one of the biggest gambling platforms today. It gives you a good look into its online casino game catalogue and the amazing sportsbook section.

Besides its game options and bonus offers, another thing that makes this a good platform is the amazing customer service. Whenever you have questions, you can just open the live support and get your queries answered. The Roobet customer service will answer all your inquiries, proving its dedication to bringing the best experience and making it one of the top online casinos.

Sign up at Roobet today and enjoy your gambling activities on such a top-tier site. Enjoy the amazing perks and gamble your way to the top!

Frequently asked questions

Once you create your Roobet account, you cannot change the username or email linked to it. However, you can change the password by clicking ‘Reset password’ on the login page and then entering your verified email address where detailed instructions are sent.

Roobet Casino aims to address your inquiry within 24 to 48 hours.

Yes, it does, as seen in the language options on the platform.

EN Desktop
chevron-down